Our office hours are typically 8 AM-5PM from Monday-Friday, but we do have a limited number of Care Assistants who are willing to work during the weekend.  Please contact the office to inquire.

Upon decision to partner with our agency for your care, our Client Care Coordinator will come to your home for an initial assessment on your in-home care assistance.  Once your care plans are determined we will find an appropriate Care Assistant to begin your services.  This typically is a 5-7 day window.  Please contact the office to inquire should your needs require an expedited schedule.

Medical appointments take priority in scheduling.  Please inform our office of any upcoming appointments you have so we can make certain of their delivery.  For all other shifts we certainly take all of our clients needs into account as the schedule is fit together each week.  Preferences are always noted and we strive to do our best to accommodate them as needs allow – However we cannot guarantee specific days/times each week due to the many variables when scheduling. 

Advance notice is always the best policy to ensure shifts are met for specific needs.  Our Care Assistants are allowed holiday and vacation time off and schedule adjustments will need to be made to accommodate them.  Please contact the office to ensure a holiday shift and we will work to deliver that care.

We strive to fulfill the entirety of all home care assistance personalized plans of care.  Should weather keep our CAs from being able to reach your home we will call to make you aware, and we will look to see about the possibility of rescheduling for another time in the week should the schedule allow.